(Page Last Updated 04/06/21 9:45 a.m.)
The City of San Bernardino is actively monitoring the situation involving COVID-19, working closely with San Bernardino County officials. This page has been created to provide a central location for information regarding COVID-19, current City operations, resources for businesses and residents, and how you can help slow the spread of COVID-19.
San Bernardino County COVID-19 Public Information Line (Non-medical related inquiries), (909) 387-3977.
San Bernardino County Department of Public Health 24/7 Public Hotline for inquiries by Health Care Facilities and General Public: (800) 782-4264, press option 6.
COVID-19 Related Websites (click below)
Eviction Prevention Program Overview - Up to $3,500 in Rent Relief
All renters in the City of San Bernardino who meet the eligibility requirements may receive onetime rental assistance under the Eviction Prevention Program. Eligible households can receive assistance to cover past due rents. Funds are paid directly to the landlord. Please click here for the more information, including qualifications and how to apply.Eviction Moratorium Governor Gavin Newsom signed legislation protecting tenants from eviction and property owners from foreclosure due to the economic impact of COVID-19.The legislation says no tenant can be evicted before June 30, 2021 as a result of rent owed due to a COVID-19 related hardship that occurred between March 4 and Aug. 31, 2020, if the tenant provides a declaration of hardship according to the legislation’s timelines. For a COVID-19-related hardship that accrues between Sept. 1, 2020 and June 30, 2021, tenants must also pay at least 25% of their rent due to avoid eviction. Tenants are still responsible for paying unpaid amounts to landlords, but those unpaid amounts cannot be the basis for an eviction. Small claims court jurisdiction is temporarily expanded to allow landlords to recover these amounts. Landlords who do not follow the court evictions process will face increased penalties under the Act.
Additional information on the Tenant, Homeowner, and Small Landlord Relief and Stabilization Act can be found in the State’s online fact sheet.
On March 20th, the City Manager, acting as the City’s Director of Emergency Services, issued an Executive Order enacting a temporary moratorium on evictions due to non-payment of rent by residential and commercial tenants impacted by the COVID-19. This applies to residential evictions for non-payment of rent by tenants who are unable to pay rent due to circumstances related to the COVID-19 pandemic, such as:
The moratorium also applies to commercial evictions where the tenant informs the landlord (and provides appropriate supporting documentation) that they are unable to pay all or a portion of the rent to a limitation or closure of the tenant’s business related to COVID-19. Commercial tenants may still need to pay a portion of the rent corresponding to the pro-rated share of remaining income on time.
You are eligible if you meet the following criteria:
How will the City implement the residential eviction moratorium?
Affirmative Defense - Both the Governor’s and the City Manager’s Emergency Orders provide tenants facing eviction with an affirmative defense if the proposed eviction is for non-payment of rent and the tenant’s inability to pay rent results from circumstances related to the COVID-19 emergency. To take advantage of the defense, tenants or their attorneys may need to provide documentation to the Landlord that they have lost substantial income. Examples of documentation may include, but are not limited to, a letter from the employer citing COVID-19 as a reason for reduced work hours or termination, employer paycheck stubs, bank statements, or school district notifications.
Violation of City Law – The Executive Order may also be enforced as a violation of Section 2.46.120 of the City’s Municipal Code. If landlords fail to comply with the Order, the City may prosecute.
Frequently Asked Questions
Who does the eviction moratorium apply to?
The Emergency Order applies to all residential and commercial rentals in the City of San Bernardino, including single-family dwellings, apartments, duplexes, and condominiums. The moratorium applies to all renters.
Does the moratorium apply to all evictions?
The current moratorium applies to:
The moratorium does not apply to:
Do tenants have to pay rent during COVID-19?
Tenants are still obligated to pay lawfully charged rent. The Order does not excuse a tenant from the obligation to pay rent for the period the moratorium is in effect. However, during the emergency period, tenants may not be evicted for failure to pay rent due to the financial impacts related to COVID-19. Tenants will have up to six months following the expiration of the local emergency to repay any back rent due. Landlords and tenants may mutually work out a payment schedule or arrangements for repayment of rent.
Is there rental assistance available for renters who cannot pay their rent?
At this time, there is no rental assistance available through the City. If rental assistance becomes available, updates will be posted as soon as a program is adopted. Rental assistance may be available to third party non-profits. The federal government has adopted several stimulus programs which provide additional resources during this time. Individuals may be eligible for tax rebates and businesses may be eligible for payroll tax credits and loans under the CARES Act.
How can I get tested? Where do I start?
If you are showing symptoms of COVID-19, please call your healthcare provider for medical advice.
Anyone can be tested for COVID-19, visit sbcovid.com for more information on each testing site and requirements. All San Bernardino County residents are being urged to test for the virus.
Who should get tested for COVID-19?
Per the CDC's guidelines, if you develop symptoms such as a fever, cough and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider.
Older patients and individuals who have severe underlying medical conditions or those that have suppressed immune systems should contact their healthcare provider early, even if their illness is mild.
I don't have insurance or a primary healthcare provider, where should I go?
For a link, go to the County's COVID-19 website at sbcovid19.com page and click on Low Cost Clinics and Federally Qualified Health Centers. There you will find more information on clinics in the area.
What if my doctor can't perform the test?
If your primary physician can't perform the test, call the San Bernardino County Health Center at (800) 722-4777. Please do not go to the Health Center without prior arrangements.
How can I get tested at the drive-through events?
San Bernardino County residents who display symptoms of COVID-19 including fever, cough or shortness of breath may be considered for testing at an upcoming drive-through testing event. Residents who have had COVID-19 symptoms over the last two weeks can make an appointment, if criteria is met for testing and an appointment is available. To make an appointment, go to sbcovid19.com.
When and where are the next drive-through testing locations?
At this time, community drive-through testing events are scheduled at several locations in San Bernardino County. For specific site information and to schedule an appointment, go to sbcovid19.com.
Are the drive-through testing events free?
Yes, these events are free. You do not need insurance to be tested at a drive-through site. It is recommended that you test through your healthcare provider if you have insurance.
At this time, we advise residents and businesses to follow all recommendations from the CDC as well as local advisories from the California Department of Public Health and the San Bernardino County Department of Public Health. For information from these agencies and other helpful resources, click Resources & Other Information related to COVID-19 (below).
COVID-19 Related Websites (click below)
The CDC currently recommends the following best practices for everyday preventive actions to help prevent the spread of COVID-19 (Coronavirus) and any respiratory diseases:
Q. What businesses' are open?
A. Many businesses' have been authorized to reopen due to the reduction of cases in San Bernardino County. If you need to determine if your work/business is in a phase that it can be open, please visit www.Covid19.ca.gov or www.cisa.gov. There you will find information if your sector falls under this guidance. For further guidance, please refer to your work/industry association.
Q: What information can the City provide the community about COVID-19?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies for the County of San Bernardino, including our City. They are working closely with all jurisdictions including the Federal Government, California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus). The contact information is provided under Information Related to COVID-19.
Q. Are there resources for Entrepreneurs?
A. Cal State University of San Bernardino (CSUSB) announced the Student Fast Pitch Competition. The program is offered by Inland Empire Center for Entrepreneurship (IECE) that gives CSUSB students an opportunity to jump-start their entrepreneurial dreams with a chance to win $4,000. Please click here for more information.
Q: What should I do if I have COVID-19 symptoms?
A: Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
Q. Is there any relief for my utility bills during COVID-19?
A. Both Southern California Edison (SCE) and SoCalGas have informed the City that they will temporarily suspend disconnection of service and will only provide essential and emergency services. For SoCal Gas bill payment services and options, click here or call (800) 427-2200. For more information from SCE, go to sce.com/safety or call (800) 655-4555. In addition, both agencies provide a discount for low income residents. Please visit their websites for more information on eligibility requirements and how to apply.
A. Both Southern California
Q: What is the San Bernardino Unified School District (SBCUSD) doing?
For more information, including the time that meals will be served and schools will resume, when schools will reopen or other information, visit www.sbcusd.com/readysbcusd
Q: How often will the City provide updates?
A: The City will continue to utilize the website and social media platforms. The website is updated when new information is available. Community Updates with the Mayor can be found on the City's page sbcity.org under City Headlines.
Q: How do I report fraud or overpricing?
A: The County of San Bernardino's District Attorney's Office established a hotline (909) 382-7748, to report fraud and price gauging.
Q: Have there been any changes to Public Transportation?
A: Yes, in order to support public health efforts and continue to provide vital service, Omnitrans has decided to make temporary adjustments to our bus boarding procedures and implement reduced service as follows. Please click HERE for the most current information from Omnitrans.
Q. Will Burrtec continue to pick up my trash?
A: Yes, Burrtec is committed to providing service during this time. Burrtec has established precautionary measures as a safety precaution while in the community. Bulky item pick-ups have been suspended through February 1.
Q. Can I access library books and other library services online?
A. Yes, you can access Overdrive eBooks, eAudiobooks and other online resources. For more information, visit www.sbpl.org
Q. I have been hearing so much about COVID-19. How do I know what is true?
A. Always go to trusted sources of information like coronavirus.gov or other state and local government websites for information. FEMA created a page Coronavirus Rumor Control to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic. Rumors can easily circulate within communities during a crisis. Do your part to the stop the spread of disinformation by doing 3 easy things; don’t believe the rumors, don’t pass them along and go to trusted sources of information to get the facts about the federal (COVID-19) response.
Q. Are there any relief programs available?
A. The State of California Governor Gavin Newsom announced a series of actions to help California's small businesses. The programs are part of the $2 trillion coronavirus relief bill signed into law March 27, 2020. Below is a list of federal and state support. More information, including how to apply, can be found on the U.S. Small Business Administration resource page.
Q. Can I still adopt an animal while the Animal Shelter is closed to the public?
A. Public contact with the San Bernardino Animal Shelter will be managed by appointment only. Go to www.PetHarbor.com to select an animal and proceed with an appointment by phone at (909) 384-7272 Monday- Thursday from 7:30 am to 5:30 pm, and Friday until 4:30 pm. This includes the following services:
Q. Where can I get tested for COVID-19?
A. The process and locations for testing are being updated by the San Bernardino County Health Department as information becomes available. As testing sites are established, the information becomes available on the County website at sbcounty.gov. As testing sites are announced, they are also posted on the City's social media platforms.
Q. What social media sites is the City using to publish COVID-19 information?
A. The City is using the following social media platforms to publish information related to COVID-19:
Q. When are face coverings required?
A. Face coverings are no longer required to be worn in public while in the County of San Bernardino. However, face coverings are highly recommended to reduce the spread of COVID-19.
Q. I was laid off. Where do I go to file for unemployment?
A. You may apply for unemployment ,by visiting edd.ca.gov. This site will provide you with all the information to file a claim online and provide information on what to expect next.
Q. What is social distancing?
A. Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing:
Q. Are food banks operating during COVID-19?
A. The County of San Bernardino has established a website to assist with locating local food assistance resources. For more information, visit www.SBCovid19.com/food-assitance.
San Bernardino City continues to distribute food and provide meals for seniors. Fore more information go to www.sbcity.org/parks.
For additional food distribution and other resources, visit www.211sb.org and click on Food. That link will provide you with information on community meals, grocery distribution and Meals on Wheels for seniors. You may also call directly by dialing 211 from your phone. If 211 does not work from you phone, you can dial direct at (888) 435-7565. However, the same resources can be found online.
Q. Can I open my business?
A. If you need to determine if your work/business is in a phase that it can be open, please visit www.Covid19.ca.gov or www.cisa.gov. There you will find information if your sector falls under this guidance. For further guidance, please refer to your work/industry association.