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COVID-19 (Coronavirus)

(Page Last Updated 3/25/2020 8:22 a.m.)

 The City of San Bernardino is actively monitoring the situation involving COVID-19. Many measures are being taken in an effort to slow the spread of COVID-19. Governor Newsom issued an executive order directing all residents in the State to stay at home, unless providing critical services.

The well-being and safety of our community is of utmost importance and we will continue to provide essential and emergency response services such as Public Safety, Public Works and Water Operations.The City Manager's response, including services we will continue to provide can be found here. The Mayor is also providing regular updates to the community which are located on the City's website under City Headlines.The San Bernardino County Department of Public Health is the lead authority for all public health emergencies in our City and County. We are working closely with all jurisdictions including the Federal Government, California Department of Public Health and Centers for Disease Control and Prevention (CDC) to respond to recent reports of the Coronavirus.


COVID-19 Drive-thru testing in San Bernardino on Friday, March 27, 2020

San Bernardino County Public Health Department will conduct a drive-thru specimen collection for novel coronavirus (COVID-19) on Friday, March 27. The specimen collection for COVID-19 testing will be available for the public by appointment only. To see if you meet the criteria and to schedule an appointment, visit www.sbcounty.gov/dph/coronavirus


















Emergency Resolutions and Executive Orders

  1. On March 18, 2020 the Mayor and City Council ratified Proclamation No. 2020-01 Proclaiming the existence of a local emergency. Please click here for Resolution No. 2020-51.
  2. On March 18, 2020 the City Manager enacted a temporary moratorium and evictions due to non-payment of rent by residential and commercial tenants impacted by COVID-19 through Executive Order No. 2020-01. Please click here  for Executive Order 2020-01.
  3. On March 19, 2020 Executive Order No. 2020-02 authorizing the staying of the City’s compliance with any deadlines established by the City until April 17, 2020. Please click here for Executive Order No. 2020-02


Changes to City Events and Programs (through April 5, 2020) 
  1. Public service counters for the following have been closed to the public:
    • City Administration
    • Community and Economic Development
    • Public Works Department
    • Parks, Recreation and Community Services Department
    • Office of the City Clerk
    • Business Registration
    • Police Administration and Records (Emergency services will remain open)
    • Water Department
  2. The Community Dump Day scheduled for March 28, 2020. has been cancelled. 
  3. All of the City libraries are closed to the public through April 5, 2020.  This time frame will be re-assessed on a  regular basis. Online services are still available. Refer to FAQs below for more information.
  4. All events have been cancelled/postponed through May 9th. This includes he Cinco De Mayo Celebration at Court Street Square. 
  5. All recreational programming including youth and adult sports activities have been suspended/ postponed through April 5, 2020.  This time frame will be re-assessed on a regular basis. 
  6. Reservations for the use of City parks and recreational facilities for group activities/gatherings.
  7. Advisory Board, Commission and Committee meetings have been cancelled through April 30, 2020. 
  8. The Library Board, Water Board and Personnel Commission will continue to meet as required with staff taking steps to adhere to the guidelines established by the CDC, providing adequate room for social distancing.  
  9. The City’s Public Access Channel training and Inland Empire Live programs have been postponed until further notice. 
  10. We have taken steps to cancel non-essential meetings and to the degree possible we will be conducing meetings telephonically or communicating through other electronic platform.
  11. The senior nutrition program has been transitioned from a dine-in service to a takeout service through April 5, 2020.  This will be re-assessed on a regular basis. 

    These services are provided at the following locations: 
    • Fifth Street Senior Center
    • Perris Hill Senior Center
    • Lytle Creek Community Center
    • Hernandez Community Center
  12. The community food distribution program the City provides will continue in conjunction with Community Action Partnership, will continue with additional safety protocols including providing for social distancing and changes in public contact protocols. Proof of residency is required. Please visit www.sbcity.org/parks for more information.

    These services are provided at the following locations:
    • Hernandez Community Center – First  Tuesday of each month 9:00 am to Noon
    • Delmann Heights Community Center – Second Wednesday of each month 9:00 am to Noon
  13. Pioneer Cemetery funeral services will ensure CDC’s guidelines in association with social distancing are followed.
  14. San Bernardino Police Department’s public counters are closed through April 5.  All non-emergency police reports will be moved to online only. Appointments will be required for towed vehicles and LiveScan finger printing. Please call (909) 384-5742 for additional information. 
  15. For animal adoptions, go to Pet Harbor to view available animals and make an appointment to visit an animal of interest. Call (909) 384-7272 to make an appointment.
  16. All public contact with the San Bernardino Animal Shelter will be managed by appointment only. Go to Pet Harbor to select and animal and proceed with an appointment by email request sbdirect@sbcity.org or by phone at (909) 384-7272 Monday- Friday from 8:00 am to 4:00 pm  This includes the following services:
    • Adoptions
    • Return to owners
    • Owner surrenders
    • Rescue adoptions
    • Licensing and the payment of fines can be made by mail. 
  17. The animal shelter volunteer program will be temporarily paused. Animals will continue to be cared for by staff during this time. 
  18. The Office of the City Clerk will continue to receive subpoenas filed during business hours at the front counter, please call prior to arrange entrance (909) 384-5002. 

At this time, we advise residents and businesses to follow all recommendations from the CDC as well as local advisories from the California Department of Public Health and the San Bernardino County Department of Public Health. Please click Information on COVID-19 below for information, guidelines and resources from these agencies.

Information related to COVID-19

The State of California has established a website specifically related to COVID-19. Please click HERE or go to www.covid19.ca.gov for the most current information. San Bernardino County Department of Public Health has established a 24/7 Public Hotline for inquiries related to COVID-19. For further information, please call 1-800-782-4264 and press option 6.

The County of San Bernardino has established a COVID-19 public information line (909) 387-3911 which will be in operation from 9:00 a.m. to 5:00 p.m., Monday to Friday.  Please note that this line is for general public information only.

San Bernardino County Department of Public Health

California Department of Public Health

Center for Disease Control and Prevention (CDC)

Preventative Measures 

The CDC currently recommends the following best practices for everyday preventive actions to help prevent the spread of COVID-19 (Coronavirus) and any respiratory diseases:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
FAQ-Frequently Asked Questions Updates 

Q: What information can the City provide the community about COVID-19?  

A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies for the County of San Bernardino, including our City. They are working closely with all jurisdictions including the Federal Government, California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus).  The contact information is provided under Information Related to COVID-19.

Q: What should I do if I have COVID-19 symptoms? 

A: Call your doctor:  If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. 

Q: Why did the City close libraries, community centers and other non-essential service facilities?

A:  Governor Newsom issued Executive Order No. N-33-20, ordering all California residents to stay at home until further notice. In abundance of caution, extraordinary measures are being taken to help reduce the spreading of COVID-19. It is important that the City is committed to providing a safe environment for our employees and community by helping to reduce the exposure of COVID-19. 

Q: What is the San Bernardino Unified School District (SBCUSD) doing?

A. The San Bernardino School District has temporarily cancelled classes. However, the district is still providing several services to the community. including breakfast and lunch.

  • SBCUSD is providing breakfast and lunch to all students and charter school students age 18 and under at all SBCUSD schools. Please contact the SBCUSD prior to going to the locations. 

For more information, including the time that meals will be served and schools will resume, please visit www.sbcusd.com/readysbcusd

Q: How often will the City provide updates? 

A: The City will continue to utilize the website and social media platforms. The website is updated when new information is added.  Community Updates with the Mayor can be found on the City's page sbcity.org under City Headlines.

Q: How do I report fraud or overpricing? 

A: The County of San Bernardino's District Attorney's Office established a hotline (909) 382-7748, to report fraud and price gauging.

Q: Have there been any changes to Public Transportation?

A: Yes, in order to support public health efforts and continue to provide vital service, Omnitrans has decided to make temporary adjustments to our bus boarding procedures and implement reduced service as follows. Please click HERE for the most current information from Omnitrans.

Q. Will Burrtec continue to pick up my trash?

A: Yes, as an essential service provider, Burrtec is committed to providing service during this time. Burrtec has established precautionary measures as a safety precaution while in the community. 

Q. Is the National Guard coming to San Bernardino?

A. On Friday, March 20, 2020 Governor Newsom deployed the National Guard to help distribute food at food banks and to protect the most vulnerable. With the shortage of volunteers at food banks, the National Guard will assist to ensure food banks continue to provide a critical lifeline. To learn ways to assist, visit serve.ca.gov

Q. Can I access library books and other library services online?

A. Yes, the City's libraries are closed at this time, but you can access Overdrive eBooks, eAudiobooks and other online resources. For more information, visit www.sbpl.org 

Q. Is there any relief for my utility bills during COVID-19?

A. Both Southern California Edison (SCE) and SoCalGas have informed the City that they will temporarily suspend disconnection of service and will only provide essential and emergency services. For SoCal Gas bill payment services and options, click here or call (800) 427-2200. For more information from SCE, go to sce.com/safety or call (800) 655-4555.

Q. Will grocery stores, banks and essential services stay open?

A. During Governor Gavin Newsom's Order, grocery stores, banks, pharmacies, gas stations and other essential services remain open in addition to essential city services. Please go to www.covid19.ca.gov for more information from the State.

Q. I have been hearing so much about COVID-19. How do I know what is true? 

A. Always go to trusted sources of information like coronavirus.gov or other state and local government websites for information. FEMA created a page Coronavirus Rumor Control to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic. Rumors can easily circulate within communities during a crisis. Do your part to the stop the spread of disinformation by doing 3 easy things; don’t believe the rumors, don’t pass them along and go to trusted sources of information to get the facts about the federal (COVID-19) response.