Q: What information can the City provide the community about COVID-19?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies for the County of San Bernardino, including our City. They are working closely with all jurisdictions including the Federal Government, California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus). The contact information is provided under Information Related to COVID-19.
Q: What should I do if I have COVID-19 symptoms?
A: Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
Q: Why did the City close libraries, community centers and other non-essential service facilities?
A: Governor Newsom issued Executive Order No. N-33-20, ordering all California residents to stay at home until further notice. In abundance of caution, extraordinary measures are being taken to help reduce the spreading of COVID-19. It is important that the City is committed to providing a safe environment for our employees and community by helping to reduce the exposure of COVID-19.
Q: What is the San Bernardino Unified School District (SBCUSD) doing?
A. The San Bernardino School District has temporarily cancelled classes. However, the district is still providing several services to the community. including breakfast and lunch.
- SBCUSD is providing breakfast and lunch to all students and charter school students age 18 and under at all SBCUSD schools. Please contact the SBCUSD prior to going to the locations.
For more information, including the time that meals will be served and schools will resume, please visit www.sbcusd.com/readysbcusd
Q: How often will the City provide updates?
A: The City will continue to utilize the website and social media platforms. The website is updated when new information is added. Community Updates with the Mayor can be found on the City's page sbcity.org under City Headlines.
Q: How do I report fraud or overpricing?
A: The County of San Bernardino's District Attorney's Office established a hotline (909) 382-7748, to report fraud and price gauging.
Q: Have there been any changes to Public Transportation?
A: Yes, in order to support public health efforts and continue to provide vital service, Omnitrans has decided to make temporary adjustments to our bus boarding procedures and implement reduced service as follows. Please click HERE for the most current information from Omnitrans.
Q. Will Burrtec continue to pick up my trash?
A: Yes, as an essential service provider, Burrtec is committed to providing service during this time. Burrtec has established precautionary measures as a safety precaution while in the community.
Q. Is the National Guard coming to San Bernardino?
A. On Friday, March 20, 2020 Governor Newsom deployed the National Guard to help distribute food at food banks and to protect the most vulnerable. With the shortage of volunteers at food banks, the National Guard will assist to ensure food banks continue to provide a critical lifeline. To learn ways to assist, visit serve.ca.gov
Q. Can I access library books and other library services online?
A. Yes, the City's libraries are closed at this time, but you can access Overdrive eBooks, eAudiobooks and other online resources. For more information, visit www.sbpl.org
Q. Is there any relief for my utility bills during COVID-19?
A. Both Southern California Edison (SCE) and SoCalGas have informed the City that they will temporarily suspend disconnection of service and will only provide essential and emergency services. For SoCal Gas bill payment services and options, click here or call (800) 427-2200. For more information from SCE, go to sce.com/safety or call (800) 655-4555.
Q. Will grocery stores, banks and essential services stay open?
A. During Governor Gavin Newsom's Order, grocery stores, banks, pharmacies, gas stations and other essential services remain open in addition to essential city services. Please go to www.covid19.ca.gov for more information from the State.
Q. I have been hearing so much about COVID-19. How do I know what is true?
A. Always go to trusted sources of information like coronavirus.gov or other state and local government websites for information. FEMA created a page Coronavirus Rumor Control to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic. Rumors can easily circulate within communities during a crisis. Do your part to the stop the spread of disinformation by doing 3 easy things; don’t believe the rumors, don’t pass them along and go to trusted sources of information to get the facts about the federal (COVID-19) response.