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Animal Control

Effective June 15, 2020 the San Bernardino Animal Control will expand services in response to the lifting of some of the COVID-19 imposed restrictions.  The San Bernardino Animal Shelter will reopen to the public by appointment only.  Animal Control Field Services will resume normal operations.   

Shelter Services:

  1. The shelter will be open to casual visitors to view and visit animals of interest by appointment.  No more than three people per appointment time slot.
  2. All onsite Private Adoptions, Return to Owners, and Rescue Adoptions will be conducted by appointment only.
  3. The shelter will accept stray animals and owner surrendered animals by appointment.
  4. All licensing and fines will be processed and paid by mail, phone or by appointment.
  5. Individual Networkers will be able to make one appointment per day to view up to three animals per appointment.
  6. The volunteer program will resume.
  7. Visitors to the shelter are asked to please observe social distancing when contacting any shelter employee.

Field Services:

  1. Animal Control Officers will respond to priority calls for service that pose a hazard to the public, injured, and deceased animals.  They will also respond to general calls for service that include animal noise complaints, non-aggressive strays, etc. 
  2. Residents may resume trapping activities.
  3. Residents are asked to please observe social distancing when contacting any ACO.

Appointments will be available Tuesday through Saturday from 10:00 am to 5:00 pm.  

Please call SB Direct at (909) 384-7272 to make an appointment.

 

The City of San Bernardino is making efforts to protect the public and employees by practicing social distancing.  Effective April 7, 2020 until June 14, 2020, The San Bernardino Animal Control will reduce direct interaction with the public and modify services to reduce and prevent the possible spread of COVID-19. 

Shelter Services:

  1. The shelter will be temporarily closed to all casual visitors.
  2. All Private Adoptions, Return to Owners, and Rescue Adoptions will be conducted by appointment only.
  3. Guests can view animals online and make an appointment to visit with a particular animal of interest.
  4. During this period, networkers will not be able to network on site. Networkers should use Pet Harbor and network from a distance.
  5. All licensing and fines will be processed and paid through mail or by phone.
  6. The shelter will temporarily cease accepting stray animals and owner surrendered animals.
  7. The Volunteer Program is paused until further notice.

Field Services:

  1. Response to non-priority calls for service (animal noise complaints, non-aggressive strays, etc.) will be temporary paused at this time.
  2. Residents are asked to suspend all trapping activities until further notice.
  3. Animal Control Officers (ACO) will continue to respond to calls that pose a hazard to the public, injured, and deceased animals.
  4. Residents are asked to please observe social distancing when contacting any ACO.

 Appointments will be available Tuesday through Saturday from 10:00 am to 5:00 pm. 

 Please call SB Direct at (909) 384-7272 to make an appointment.