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Delinquency Process

WHEN TO PAY YOUR BILL
The bill is due and payable upon presentation.
All accounts are billed in monthly intervals. Bills become past due if unpaid nineteen (19) days after the mailing date, at which time you will be mailed a reminder notice and a $2.00 fee will be added to your account. If payment is not received by the due date, a final delinquency notice will be mailed. Failure to pay will result in the interruption of utility service(s). All accounts with a past due balance are subject to delinquency termination proceedings under the terms and conditions of the City of San Bernardino Municipal Water Department Rules and Regulations.

If water service is stopped due to non-payment of a past due bill, the Water Department will require payment of said bill, a service charge, and a security deposit equal to four times the average monthly bill before service(s) will be restored.

All payments must be in the form of cash, cashier's check, or money order only on the day the service is set to be interrupted and thereafter until services have been restored. Non-receipt of bills is not a reasonable excuse for non-payment.

PAYMENTS BY MAIL
Payments must reach us on or before the due date. (Postmark cannot be considered as date the payment is received.) Make checks payable to SAN BERNARDINO MUNICIPAL WATER DEPARTMENT (SBMWD). Be sure to return the enclosed stub with your remittance. Your cancelled check is your receipt. For your own protection do not send cash by mail.

Bring payment with bill to:
SBMWD Customer Service

1350 South "E" Street

San Bernardino, CA 92408

PAYMENTS IN PERSON
We strongly recommend that all past due or delinquent bills be paid at our Customer Service office to ensure uninterrupted water service. Payments in office can be made with check, cash or money order only. Mail delinquent bills at your own risk. The San Bernardino Municipal Water Department is not responsible for any payments made at any payment center other than our Customer Service location.

An after hours deposit box is accessible outside the main entrance of our customer 1350 South E Street, San Bernardino CA, 92408 located on the south side of the building.

CUSTOMER SERVICE
The customer service office is normally busiest on Mondays, the day after a holiday and the 1st of each month. Unless you are requesting an activation or termination of service(s), you may find it more convenient to contact the office at other times. Please have your account number ready so that we may assist you as quickly as possible.

DISPUTED BILL PROCEDURE
If you believe that your bill is incorrect, please contact our Customer Service within ten (10) days of receiving the bill. You may visit our office during regular business hours at 1350 South E Street or by telephone at (909) 384-5095, for an explanation. If you disagree with the explanation you may ask to speak with a supervisor. If the matter remains unsettled, you may apply for a management review. Send a written request to:

Administrative Services Manager, City of San Bernardino Municipal Water Department
PO Box 710, San Bernardino, CA 92402

CUSTOMER RESPONSIBILITY
THE CUSTOMER IS RESPONSIBLE FOR ALL BILLS UNTIL SUCH TIME THEY SUBMIT, TO THE WATER DEPARTMENT, A REQUEST TO TERMINATE SERVICE(S). At that time a unique confirmation number will be issued to the customer. This confirmation number will be the only accepted proof of a request to terminate service(s). A minimum of 1 business day's notice is required.