WHEN TO PAY YOUR BILL
The bill is due and payable upon presentation. All accounts are billed in monthly intervals. Bills become past due if unpaid nineteen (19) days after the mailing date, at which time you will be mailed a Reminder Notice. If payment is not received by the due date, a Final Delinquency Notice will be mailed to you. Failure to pay will result in the interruption of utility service(s). All accounts with a past due balance are subject to delinquency termination proceedings under the terms and conditions of the City of San Bernardino Municipal Water Department Rules and Regulations.
If water and/or refuse service is stopped due to non-payment of a past due bill, the City will require payment of said bill, a service charge, and a security deposit equal to four times the average monthly bill before service(s) will be restored.
All payments must be in the form of cash, cashier's check, or money order only on the day the service is set to be interrupted and thereafter until services have been restored. Non-receipt of bills is not a reasonable excuse for non-payment.
PAYMENTS BY MAIL
Payments must reach us on or before the due date. (Postmark cannot be considered as date the payment is received.) Make checks payable to SAN BERNARDINO MUNICIPAL WATER DEPARTMENT (S.B.M.W.D.). Be sure to return the enclosed stub with your remittance. Your cancelled check is your receipt. For your own protection do not send cash by mail.
|Bring payment with bill to:
300 North D Street
|PAYMENTS IN PERSON
We strongly recommend that all past due or delinquent bills be paid at City Hall to ensure uninterrupted water service. Payments in office can be made with check, cash or money order only. Mail delinquent bills at your own risk. The City is not responsible for any payments made at any payment center other than City Hall.
There is an After Hours Depository outside the main entrance of City Hall, located to the right side of the sliding doors.
The customer service office is normally busiest on Mondays, the day after a holiday and the 1st of each month. Unless you are requesting an activation or termination of service(s), you may find it more convenient to contact the office at other times. Please have your account number ready so that we may assist you as quickly as possible.
DISPUTED BILL PROCEDURE
If you believe that your bill is incorrect, please contact our Customer Service within ten (10) days of receiving the bill. You may visit our office during regular business hours at 300 North D Street or by telephone at (909)384-5095, for an explanation. If you disagree with the explanation you may ask to speak to a supervisor. If the matter remains unsettled, you may apply for a management review. Send a written request to:
Administrative Services Manager, City of San Bernardino Municipal Water Department
PO Box 710, San Bernardino, California 92402
THE CUSTOMER IS RESPONSIBLE FOR ALL BILLS UNTIL SUCH TIME THEY SUBMIT, TO THE WATER DEPARTMENT, A REQUEST TO TERMINATE SERVICE(S). At that time a unique confirmation number will be issued to the customer. This confirmation number will be the only accepted proof of a request to terminate service(s). A minimum of one working days' notice is required.