Do you live in the City of San Bernardino and need to submit a service request or make an appointment?
Call (909) 384-7272.
(All Animal Services are conducted by appointment only):
Animal Shelter Address:
333 Chandler Place
San Bernardino, CA 92401
|COVID-19 Modified Services Update|
Due to the continued presence of COVID-19 cases in our area, Animal Services will be taking the steps below to protect the health and welfare of our staff, animals and the community.
We ask that whether you visit our shelter or interact with a staff member in the field you maintain social distancing and wear a protective face covering over your mouth and nose if you have not been vaccinated for COVID-19. Our staff will be wearing protective face coverings and observing social distancing requirements during their interactions with the public consistent with local health guidelines.
If you are able to, please pay your pet's license by mail, phone or online by clicking here.
If you would like to pay for your fine or citation, please attempt to pay via mail or phone. If you need to pay your fine in-person, please contact us at (909) 384-7272 to make an appointment.
1. Animal Control Officers will continue to respond to calls for service which pose a hazard to the public, injured, and deceased animals as well as all other calls, including nuisance complaints.
2. If you have a stray dog and are comfortable bringing it to the shelter, please try and make an appointment first. If you are unable to bring the animal to the shelter, place a call for service.
4. Animal Control Officers will not impound any stray healthy cats.
5. Residents are asked to cease all trapping activities.
Appointments will be available Tuesday through Saturday from 10:00 am to 5:00 pm.
Please call SB Direct at (909) 384-7272 to make an appointment.
There are 3 different rescue groups able to assist City residents with their healthy cats. Please contact them by email to request assistance. *Please note that responses from rescue groups may be delayed during kitten season (between March and October annually)